Where is the Tracy Gold Collection made?
How do I know my size?
How long will it take to receive my order?
If the item or items you have ordered are in stock, your order will take approximately 2 -3 weeks if you have selected the free shipping option. If you paid for shipping, your order will take 3 – 5 working days to receive. If an item is not in stock, but it can me made up for you, it will take approximately an additional 5 working days for to receive.
If an item is out of stock, can I order it?
How much does shipping cost?
Shipping is free for U.S.A orders of $100 or more. The free shipping option takes 2 -3 weeks to be delivered. If you prefer to receive your order in 3 – 5 working days, use the ‘calculate shipping option’ in your cart to find out the cost. For orders being delivered within South Africa, a flat rate of $9 is charged.
Are customs charges, import taxes included in the price?
What is the return policy?
Tracy wants you to love the items you buy. If you are not completely satisfied, you may return them for a full refund subject to the return policy below:
You must notify Tracy within 5 business days of receiving your order, if you wish to return it. The returned item must be sent by post with a tracking number.
Once the item has been safely returned and inspected, your refund will be processed.
Please note that refunds will not be given under the following circumstances:
If the item has been worn, used or damaged.
If you do not notify Tracy within 5 working days of receiving your order, that you wish to return it.
If the item has not been returned via courier.
If an item is on sale.
The refund will be for the cost of the items only. You will not be refunded for shipping costs or any customs charges, import duty costs etc that you may have incured.